Job Description
Job Purpose:
To develop technical solutions to problems and opportunities presented by Business, considering functional and non-functional aspects of such solutions and utilizing available technology assets. The role will act as the technical lead for major system projects and will provide technical direction and proposals to meet business requirements or cover existing functionality gap.
Additionally, the role is responsible for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives; to ensure that proper testing occurs for all application changes released into the production environments and to be a single point of contact for all business units and to represent IT in Digital solutions discussion and development sessions.
Service Applications Availability – 30%
-Apply relevant research methodologies, tools, and techniques to gather information effectively and purposefully
-Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
-Deliver IT Digital analysis services as per agreed performance contract
-Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
-Identify and recommend new innovative ways of achieving quality results
-Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
-Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
-Provide holistic management of availability that includes people and processes as well as technology
-Take actions to achieve reductions in frequency and duration of incidents that impact Digital Services availability
-Ensure shortfalls in Digital Services availability are recognized and appropriate corrective actions are identified and progressed
-Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
-Provide regular reports on availability to Technology management and respective business partners
-Organize and maintain a regular availability review process with both key business and IT representatives
-Initiate and coordinate actions required to maintain or improve availability of applications
-Act as a coordination point for changes to availability levels of applications when needed
-Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
-Participate in Change Control meetings to assess and authorize changes from an availability perspective
-Assist in SLA negotiation efforts from an availability capability standpoint
-Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
-Analyse and review actual availability levels achieved against SLAs and OLA
-Maintain an awareness of technology advancements and best practices that support application availability
Solution and Business Analysis 30%
-Translate documented business requirements into functional and non-functional technical requirements for development/implementation.
-Support project management and provide technical oversight on projects to ensure that requirements are in alignment with business strategies and business architecture roadmap/framework
-Translate strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
-Reviewing development to ensure what is delivered is in line with technical requirements and business intent
-Set baseline through introduction of standards and working practices such as coding standards, design principles and tools.
-Experimenting by building prototypes, frameworks and foundations to be consumed by the technical team.
-Propose and keep a repository of solutions and architectural improvements
Participating in technology selection and identifying fit for purpose technology solutions.
Test Management 15%
-Work closely with Release Analysts
-Review releases and assign appropriate release testing tasks
-Compile and review the Testing Deliverables
-Conduct installation procedure tests
-Participate in functional, performance, and integration testing results
-Coordinate user acceptance testing
-Coordinate back out testing
-Conduct supporting documentation review
-Compile test results
-Conduct release test review
-Coordinate post release testing
-Validate and communicate results of testing activities
Business Liaison 10%
-Identify service needs for the Business Units represented to IT
-Escalate Business unit service issues to the Service Manager
-Communicate service status on service issues to the Business Unit
-Assist in SLA negotiation efforts with Business Unit(s)
-Report on quality of services rendered to Business Unit(s)
Risk Management 5%
-Build relationship with country Technology Risk and Compliance team and provide s-upport wherever required.
-Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
-Devise and implement an effective plan to deliver a satisfactory risk and audit profile for -Operations & IT and achieve audit and assurance targets.
People Management 10%
-Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
-Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
-Establish and maintain a succession plan for the team.
-Approve leave requests for team members and create leave plan to ensure adequate coverage.
-When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
-Resolve grievances rose by team members and escalate only if required.
-Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
-Motivate team members and ensure that their efforts are recognised.
-Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
Education And Experience Required
-Undergraduate or higher in Computer Science or any other Technology related field.
Software development experience
7 years minimum IT experience
-Experience in digital financial services from either Telco or Financial Institution companies.
-Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.
Subject Matter Expert Qualifications
-ITIL v4 Certification
-AWS Practitioner or any other cloud certification
Architecture Framework Certification (e.g., TOGAF The Open Group Architectural Forum 8.1).
-Excellent understanding of DevOps, Agile working and CICD
-Minimum of 2 years’ service management experience
Knowledge and skills: (Maximum of 6)
-Translate Bus Requirements to Tech Solutions (Solid)
-Cloud expertise (Solid)
-Software development lifecycle (Solid)
-ITIL - Governance Framework (Solid)
-Strategic Thinking (Solid)
-Understand the IT service delivery within a corporate environment (Advanced)
-Negotiation Skills (Solid)
-Communication Skills (Written and Verbal) (Solid)
-Conceptual thinking, ability to analyse, make decision and initiate action (Solid)
Competencies: (Maximum of 6 competencies)
-Agile ways of working (Meets all the requirements)
-Business Analysis (Meets all the requirements)
-Solution Design and Architecture (Meets all the requirements)
-Commercial mindset - (Meets all the requirements)
-Creative and innovative thinking (Meets all the requirements)
-Openness to change (Meets some of the requirements and would need further development)