Job Description
The Position
Reporting to the e-Learning Coordinator and the LMS Manager, the e-Learning Content & Support
Officers shall provide technical assistance to end users of the learning managing system and
content support to ensure the online teaching and learning processes for the faculty run effectively
and optimally. The position, as a part of the LMS Help Desk team, will address, troubleshoot, and
document Level 1 through Level 3 LMS support while providing top-notch customer service, and
expert technical assistance. Additional responsibilities include conversion and/or updating of
online content to suit the requirements of the subject matter experts and testing online content
before it is launched for learner uptake
Duties and Responsibilities
First point of contact for user/client inquiries through the ticketing system, emails, and
phone calls.
Upload, publish, and test e-Learning content to ensure proper functionality
Add or edit entities in the system (users, activities and resources, plugin configurations,
calendar management, etc.).
Set-up and configure new courses as per the relevant requirements
Perform monitoring of course elements and recommend engagement strategies for
courses.
Create online course content using authoring tools as per instructions given
Support online course content development and updating/improving of course content on
the LMS.
Assist with the updating and general maintenance of the LMS website.
Escalate technical bugs and other system issues from identification through resolution
Generate generic and custom reports from the LMS to inform the administrators and
instructors on course usage
Maintain the integrity of all data on the LMS
Any other duties that may be assigned by the e-Learning Coordinator and the LMS
Manager.
Job Specifications
1. Bachelor’s degree in Information Communication Technology, Computer Science,
Instructional Design, Education, or related field.
2. Minimum experience of 1 year in content conversion or technical support services.
3. Experience in authoring online content using tools like Articulate or Adobe Captivate
4. Experience with Adobe Creative Suite or Apple Final Cut Pro video or Camtasia Studio and
audio production software
5. Familiarity with the compliance requirements of an academic institution environment.
Required Skills, Knowledge and Abilities
Strong computer skills, including a high level of comfort with web-based applications
Knowledge of Moodle Learning Management System, including course content
management and user administration.
Web and graphic design skills
Good communication skills and excellent in time management.
Good analytical and report writing skills
Terms of appointment
This a position whose tenure is one (1) year contract renewable based on performance and by
mutual consent. The salary is negotiable depending on the level of education and work
experience