Job Description
Job Title: Contact Centre Agent Job
Hiring Organization: Marie Stops Kenya
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Health
Job Type: Full Time
Salary: KES Competitive
This post reports to the Contact Centre Coordinator. The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counselling services, feedback and directing business through client bookings across all channels.
Qualifications
• Diploma in either Counselling or Customer Care, public relations or any other relevant training.
• Minimum of one year working experience in a call centre set up.
• Ability to develop creative messages to be used on social media.
• Courses in communication and client management and Nursing background will be an added advantage.
• Knowledge of customer service principles and practices.
• Fluent communication in both English and Kiswahili
• At least one year working experience in an SRH organization
• Customer service experience
• Knowledge of administration and clerical processes.
• Good knowledge of MSK services delivery channels
• Ability to work long hours and in a shift system.
• Prior experience in a call centre environment (an added advantage)