Job Description
Job Objective/Purpose
Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service
Key Responsibilities
1. Maintaining proper patient / client records depending on the designated department / branch.
2. Ensure that all the procedures, systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
3. Ensure proper patient registration per the defined protocols
4. Ensure accurate billing and timely finalization of invoices
5. Ensure proper cash handling as per defined protocols
6. Ensure that all incoming telephone calls are directed/ transferred to the respective departments /offices.
7. Client satisfaction - ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
8. Maintain patient privacy and confidentiality at all times.
9. Any other duty as assigned by the supervisor in line with the job description.
Personal Specifications
1. Certificate in Business Management or a relevant business course
2. Minimum of 1 year experience
3. Organizational awareness and detail-oriented
4. Strong interpersonal and communication skills, teamwork and reliability