Job Description
ASSISTANT MANAGER, BENEFITS (MG4)
Reporting to the Manager (Benefits), he/she will be responsible for ensuring verification
of benefits claims to ensure completeness and accuracy of documentation.
KEY RESPONSIBILITIES:
• Ensure proper receipting of claims from Documentation section, sorting and batching
for awarding into the system;
• Coordinate award of claims in system to determine amounts payable and bank details
of payee(s);
• Ensure generation of payment information reports and filing in claim files
appropriately;
• Oversee examination of payment information details, endorsement and dispatch
claims in system to Authorization section; and
• Ensure customer’s enquiries and complaints by Branch Officers/call centre or walk-in
clients are handled effectively.
JOB REQUIREMENTS/SPECIFICATIONS:
• Bachelor’s Degree in any of the following disciplines: Actuarial Science; Social
Sciences, Business Administration, Law, Public Relations, Marketing or related field
from a recognized institution;
• Masters’ Degree in any of the following disciplines: Social Sciences, Business
Administration, Law, Public Relations, Marketing or related field from a recognized
institution is an added advantage;
• Professional qualification in any of the following disciplines: Social Sciences, Business
Administration, Public Relations, Marketing or related field from a recognized
institution;
• At least ten (10) years’ relevant cumulative work experience, three (3) of which should
be in a supervisory position;
• Membership to a relevant and accredited professional body and in good standing;
• Management course from a recognized institution; and
• Proficiency in computer applications.