Job Description
Senior ICT Officer, ICT Department Ref No. CAK/01.02/2024
Job Description
Systems Administration
Administering user accounts, permissions, and access rights on the Active Directory and
systems databases.
Offering service and infrastructure support to users.
Maintaining on-site and off-site data centres;
Implementing and updating the data disaster recovery plan and back ups
Ensuring the availability, capacity, security, stability and performance of all systems in
use at the Authority;
Assisting with researching, planning, implementing and installation of new
servers/systems in the ICT environment;
Controlling access permissions and privileges to various databases
Recommending periodic upgrades to the systems, database servers and database
management systems software’s.
Evaluating and improving ICT Systems and processes to provide a more efficient ICT
environment;
Evaluating and testing new software to ensure its operability on the Authority’s network;
Updating of systems documentation, setups and protocols;
Designing and carrying out the implementation of back up procedures, security measures
and guidelines to safeguard ICT installations and systems against violations either
accidental or unauthorized;
Monitoring performance and managing system parameters to provide fast query
responses to front-end users;
Undertaking back- end organization of data and front-end accessibility for end-users;
Allocating system storage quotas and advising future storage requirements for the
database /file server system;
Creating system backup schedules and test for their effectiveness.
Reviewing, test implemented ICT business continuity and Disaster Recovery Plans for the
Authority.
Implementing ERM and BCM within the department
Implementing ISMS and QMS within the department
Supervising various ICT outsourced services as per agreed signed SLA’s
Managing and ensure effectiveness of CAK servers and systems, including those hosting
ERP, CMS, ICT Helpdesk, SharePoint (for document management), CAK Portals (E-filing
portal, Staff HRMS portal, Recruitment portal, eProcurement portal), mobile applications,
e-mail and backup servers/systems at the DR site, and their associated operating systems
and software;
Managing and ensuring optimal operation of all network hardware and equipment,
including routers, firewall, switches, Wi-Fi devices, UPSs, PABX etc.;
Managing and ensuring effectiveness of security solutions, including firewalls, anti-virus
solutions and intrusion detection systems;
Network Administration
Initiating development and implementation and reviewing of policies and procedures
Ensuring the availability, capacity, security, stability and performance of the networking
infrastructure in the Authority;
Monitoring network traffic and ensuring optimal speeds and capacity are being met;
Updating documentation on networking setups and protocols at the Authority;
Creating backup for all network configurations;
Conducting the investigations, dawn raids and seizures in digital evidence gathering in
collaboration with other departments.
Job Specifications
i. Bachelor’s Degree in any of the following disciplines: - Computer Science/ Business
Information Technology, Telecommunication/ Electronic Engineering or equivalent
qualifications from a recognized institution;
ii. Have five (5) years relevant work experience;
iii. Certification in any of the following CCNA, MCSE/ MCTS/ MCITP/ ITIL/ CCNP/ CEH/SQL;
iv. Certification in Microsoft NAV and CRM;
v. Member of a professional body if applicable;
vi. Knowledge of Programming;
vii. Good Communication and Interpersonal Skills; and
viii. Fulfilled the requirements of Chapter Six of the Constitution.