Job Description
BUSINESS APPLICATION MANAGER - NKCC/HR.212/BAM/29/02/2024.
Job Purpose
Reports to the Head of ICT. The Business Applications Manager is responsible for
planning, organizing, and integrating all activities associated with the implementation of
the company’s business applications. He or she ensures staff have access to relevant
business tools.
Key Responsibilities
Contribute to developing the ICT strategy, budgeting, and ensuring its successful
execution.
Liaising with process owners to promote the use of ICT in the effective and efficient
design and operation of all major processes to enhance business performance.
Identify emerging user needs and plan for new systems or changes to existing
systems to meet user needs.
To supervise and maintain the organization’s repository of software applications
through best practices.
Managing the IT infrastructure, including Windows systems, business applications,
and databases, to ensure business continuity and achieve 99% availability.
Managing the organization's SAP and Oracle Enterprise Resource Planning (ERP).
Providing technical support and problem resolution ensures end-user support for
all systems is provided and meets the required standards.
Monitoring compliance with policies and procedures and making necessary
corrections.
Developing and implementing security systems to safeguard against intrusion,
viruses and spam threats.
Implementing and testing systems for disaster recovery plans ensures system
projects are executed efficiently and effectively.
To liaise with infrastructure team to deploy business systems in remote locations.
To lead the infrastructure team in implementing the most reliable, redundant,
secure and cost effective LAN and WAN solutions enables staff to carry out work
effectively.
Develop, establish and manage a secure Wide Area Network the branch network
and including field staff on mobile devices.
To maximize link availability and ensure security.
Managing the converged IP network to ensure reliability and efficiency.
To develop, implement, test and monitor the ICT disaster recovery plan (DRP) and
work with the Head of ICT to integrate the DRP into the ICT Business Continuity
Plan.
Ensuring the smooth operation of allocated maintenance contracts and licence
agreements, identifying any problems or issues.
Any other duties as may be assigned by the supervisor from time to time.
Person Specifications
A minimum of eight (10) years’ experience in relevant work and at least four (4)
years in a management role in the public service or in the private sector.
Master’s Degree in any of the following disciplines: Information Technology,
Computer Science, Business IT, Software Engineering, ICT Project Management,
Computer Engineering or any other relevant and equivalent qualification from a
recognized Institution.
Bachelor’s Degree in any of the following: Information Technology, Computer
Science, Business IT, Software Engineering, ICT Project Management, Computer
Engineering or their equivalent from a recognized Institution.
PRINCE2, PMP or equivalent Project Management Certification
At least one IT management certification CompTIA Project+, CAPM, CGEIT, CSM,
CISSP, COBIT or other equivalent qualifications.
At least one information security certification CISM, CEH, CompTIA Security+,
CISSP, GSEC or other equivalent qualifications
At least two (2) certifications from relevant professional bodies in either CCNP,
CDCP, CCNA Cloud, CCNA Industrial/IoT, CCNA, MCSE, MCSA, MCSD, N+, A+
OCA, CISSP, Linux+, Network+, Microsoft Certified IT Professional (MCITP), CISA,
CISM, CGEIT or other equivalent qualifications from a recognized institution
CISA membership or an equivalent ICT professional body.
Management course lasting not less than four (4) weeks from a recognized
institution.
Demonstrated merit and ability as reflected in work performance and results
Key Competencies and skills
Demonstrated merit and ability as reflected in work performance and results.
Demonstrate leadership and managerial capabilities
Good communication and negotiation skills
Good interpersonal skills
Team player
Effective problem-solving skills.