Job Description
SMEP Microfinance Bank Limited is a dynamic Christian based Bank regulated by the Central Bank of Kenya, whose Mission is “To empower families in Kenya’s undeserved communities with impactful financial solutions as we live and proclaim the gospel of Jesus Christ.”, with over 38 outlets across the country.
We are inviting applications from interested and suitably qualified candidates who are passionate about transforming lives in the society, to fill the following position:
BRANCH MANAGER: – BM/03/24
The successful candidates will be responsible for steering the Branch into high level performance through proper supervision, people management and enforcing a customer-centric culture at the Branch.
Key Duties & Responsibilities
To champion and support the Spiritual formations and rhythms in the Bank, in order to maintain a focus on the Bank’s Christ-centered culture.
To promote spiritual growth among fellow staff, customers and other associated parties.
Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.
Ensure the Branch attains the set targets in the following parameters; High standards of Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.
Develop and maintain critical relationships at the Branch to enhance business Development
Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
Maintain a balanced portfolio on Church, SME, and Retail and Corporate deposits.
Implement strategies on penetration of business segments, markets and sectors.
Ensure growth of non-funded income business including transactional, alternate and direct banking business.
Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
Ensure compliance with both internal and external regulatory requirements.
Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.
Key Qualities, Qualifications & Competencies
• Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
• A minimum grade of C+ (plus) in KCSE
• Undergraduate university degree in Business related field
• Professional qualifications in Credit Management (CCP) and/or Diploma in Banking is mandatory
• Minimum of 5 years banking experience; both in Banking Operations and Credit Management, 2 of which must have been in a supervisory or managerial position in a Micro Finance or Commercial Bank.
• Experience in a Micro Finance Institution will be an added advantage
• Must be adept in ICT, and working knowledge of T24 will be an added advantage
• Good people Management skills and proven ability to achieve results through others
• Have excellent negotiation, sales and marketing skills
• Strong customer centric skills
• Excellent report writing and presentation skills.
• Self-driven, results-oriented individual with a positive outlook
• Must have a clear focus on high portfolio quality and business profit
• Able to get on with others and be a team-player with excellent interpersonal skills
• Between 35 to 45 years of age