Job Description
Manager - M-PESA Regional Operations - (21000577)
DESCRIPTION
We are pleased to announce the following vacancy within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Brief Description
Reporting to the Tribe lead Payments, the position holder is responsible for Regional M-PESA Business development support, Regional M-PESA operations, MPESA product champion
Job Responsibilities
I. Identify new business opportunities - including new markets, growth areas, trends, customers, products and services
II. Fully understand the needs of M-PESA customers at regional level and be able to respond effectively with a plan of how to meet these needs which feeds into M-PESA product and services development roadmap.
III. support all partners at regional level including, developers agents /merchant aggregators
IV. Analyse regional market trends and discover new opportunities for growth
V. Clarify pricing with customers, partners and suppliers where this is required at regional level
VI. Service innovation: Identify improvement opportunities for M-PESA operations such as Merchant on boarding and work with respective business units to improve and implement revamped processes.
VII. Improve regional processes, policies, and practices so as to achieve M-PESA goals and vision.
VIII. Work hand-in-hand with regional and FS BU management order to develop and implement new plans/ideas that will enhance the M-PESA operations at the regions.
IX. Help improve the efficiency of support services like transactions reversal, Merchant and customer support etc.
X. Proactively Monitor M-PESA system performance, network deficiency and all technology related performance and report with recommendations on improvements.
XI. Cascade all new M-PESA processes to the regional teams and ensure Compliance while sharing feedback with FS team on Improvements.
XII. Champion Implementation of M-PESA merchant categorization by providing /verifying merchant nature of business that guides allocation of Merchant category code (MCC).
XIII. Work strategically to carry out necessary planning in order to implement operational changes regarding to M-PESA processes.
XIV. Trade marketing support sales support and enablement
XV. Adopt M-PESA product as their product champion, generate support for the product, realize their market potential and continuously advocate the product and the product vision within the region.
XVI. Keep M-PESA products and services fresh in the minds of the consumers
XVII. Assist with pilot and low scale/targeted deployments of prototypes or new products with the objective of getting the right products for the market they serve.
XVIII. Investigate product performance to determine root cause of problems and shortcomings and propose preventative action.
XIX. Listen to what customers are saying about M-PESA products and services and Make recommendations for relevant products and services that will resonate with the market they serve even if the products are currently being offered to the general market
QUALIFICATIONS
• A Bachelor’s degree.
• Experience working in M-PESA operations, product development, strategy, product management, commercial operations or sales and distribution.
• Deep understanding of the P&L, analytics, financial/strategic modeling, forecasting, etc.
• Strong organizational and communication skills with the ability to multi-task & prioritize.
• Problem solving, possess solid judgment, and decision-making ability, and can deal with ambiguity.
• Positive attitude takes ownership and initiative to fix problems
• Strong commercial outlook and an ability to drive revenue growth through sales and marketing.
• Good analytical skills are required for tackling problems that may come up on a daily basis