Job Description
PURPOSE OF POSITION:
The Global Director of Operations (GDO) will support the Network in seeking 10x impact by 2030. The GDO will drive change management initiatives to build operational capacity in MFIs to deliver VisionFund’s Our Livelihoods Promise. In partnership with the regions, the role will improve field focus and operational performance. Responsibilities are split into three main categories:
• Strengthen Operational Excellence through building capacity in the MFIs by deploying global operational standards.
• Change management, driving realignment with World Vision Field Operations.
• Support business development in the management of products, services and channels .
KEY RESPONSIBILITIES:
Strengthen Operational Excellence by building capacity in the MFIs by deploying global operational standards
• Ownership of Operations Policy and implementation/rollout across MFI network. Define and rollout of MFI operations policy with standardized operational processes and training programs.
• Provide technical support to Regional Operations Directors.
• Lead in operational rigor to accelerate MFI growth and development.
• Creating a culture of compliance and performance management.
Change management. Drive Re-Alignment with WVI to build strategic organizational capabilities and optimise resources for greater impact across the Partnership
• Rollout of co-location of MFI head office and WV Field Office, where applicable. Evaluate risks, coordinating with relevant functions (Risk, Legal, P&C, IT, Finance).
• Coordinate and consult with key partners in Regions and Field Operations to develop a single point of accountability.
• Consolidation of WV & VF country teams.
Team Management
• Learning & Development (1 FTE).
• Ensuring development of material & capacity building for the delivery of training.
• Enable L&D team for operations engagement and implementation.
• Products & Channels management (1 FTE).
As a Christian Leader, instill and encourage a strong servant and service culture in leaders and their teams; role model Christian Leadership and WV's Core Values.
Support to COTO in coordination with regional teams, ensuring integration and implementation are linked into operations and coordination with WV at global and regional level as needed.
KNOWLEDGE, SKILLS & ABILITIES:
• 10+ years of senior management and executive leadership in Microfinance.
• Familiarity with international NGO field operations.
• Experience in matrix-based organization.
• Able to lead, manage and mentor a remote-based team.
• Good written and verbal communication skills.
• Board and governance experience.
• Master's degree in business, finance, or development studies.
• Spanish or French language ability would be a plus.
Preferred Skills, Knowledge and Experience:
• Project management certification.
Work Environment/Travel:
• The position requires ability and willingness to travel up to 25 % of the time.