Job Description
The Specialist will execute the wholesale carrier services and product roadmap, the EBU one, and coordinate the wholesale carrier services product catalogue for Kenya. The role will be responsible to implement new carrier services products, including coordinating the product definition and delivery cycle, pricing and technical and commercial specification definitions aligned to market trends and commercial requirements from sales and commercial teams. The Specialist will liaise with the wholesale and EBU teams to develop a unified wholesale and enterprise approach, as well as with MTN Group product specialists and management for guidance.
Key responsibilities:
• The Product Specialist will be accountable to achieve the following objectives:
• Support/adapt the development and management of the Kenya carrier roadmap and product plans, working into the wider Unified Communication and Connectivity Portfolio to build a single connected platform between wholesale and Enterprise
• Coordinate the implementation of the carrier services product catalogue, including specification and pricing for new products
• Collaborate with sales/commercial to understand key needs and requirements from a carrier service perspective and incorporate them into the Kenya product catalogue and plan
• Provide input to business cases for product implementation
• End to end ownership of product implementation – project management that can cover different individuals and teams
• Provide input for pricing, based on demand analytics and intelligence of competitive carrier services pricing
• Provide input for carrier services profitability and management of product economics for this line of business
• Implement a customer experience plan and ensure customer satisfaction
• Ensure the processes are defined to accommodate for fault handling and resolution, as well as fraud detection/prevention/response
• Provide stakeholders with updated high-quality product collateral, target prices and discount matrices across routes and accounts
• Track and manage the product commercial and service performance, recommend and deliver on continuous improvements (revenue uplift and cost reduction), including product upgrades and changes, under the guidance of the manager
• Collaborate with stakeholders to provide sales, operational, competitor, market and product insights
• Monitor the product implementation, launch and FAB processes.
• Competitor analysis and benchmarking in collaboration of the Commercial Manager
Role Deliverables:
• Execution of the agreed carrier services product road map and strategy
• Coordination of the carrier services product catalogue
• Key point of contact for carrier services products
• Product cost recover
Education:
• Minimum 4-year Academic Degree (BBA, Engineering /Computer Science)
• English
Experience:
• 5+ years relevant commercial experience in the fixed line international telecommunication industry preferably in enterprise/carrier product business
• 2+ years of relevant product experience
• Competencies:
• Able to work effectively with multiple stakeholders
• Strong analytical skills to adequately anticipate demand and propose investment decisions
• A working knowledge of business practices - Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
• Strong computer literacy
• Understanding the Kenya connectivity infrastructure wholesale landscape,
Other:
• Ability to adapt to changing requirements of business and staff members
• Excellent Interpersonal skills