This job opening has expired.

Customer Relation Management (CRM) Engineer Vacancy at Safaricom Public Limited Company

  • Experience Required:3 Years
  • Total Positions:1
  • Job Type: Full Time
  • Job Category: Information Technology
  • Minimum Education: Degree
  • Job Location: Nairobi, Kenya
  • Posted on: November 21, 2021
  • Last Date: November 28, 2021

Job Description

Key Responsibilities:
 Conduct business user requirements elicitation, analysis and specification.
 Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
 Perform data modeling to analyze and specify data structures within an application system
 Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications
 Support new and existing application development by creating modifications and enhancements for CRM application.
 Review and provide input on design approach, performance and base functionality
 Perform effective system capacity planning and dimensioning to meet dynamic business needs
 Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications.
 Designing and implementing highly scalable and available systems
 Co-ordinate and Work with various stakeholders directly in delivery of new projects/ business asks.
 Work directly with the IT support personnel and teams to resolve issues identified and escalated post project implementation.
 Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business



Job qualifications:
 University Degree in computer science or technical related field
 3 years development experience with at least one of the following languages: Java, PHP, C++, C#, Python.
 At least 3 years solid experience in Customer Relationship Management systems development.
 At least 2 years development experience with RDMS preferably MySQL, MariaDB, Oracle etc. Experience in NoSQL databases is an added advantage
 Certification and experience in working with cloud platforms is an added advantage.
 Experience in Scrum and other Agile processes
 Experience in Business Systems modeling and data retrieval
 Unix/Linux technical skills with working experience in scripting in Linux/Unix.
 Working knowledge of Jira, Git/SVN, Jenkins
 Experience in the design and implementation of low-latency, high-availability, and performant systems.
 Great communication and interpersonal skills
 Attention to detail.
 Good analytical and presentation Skills

Skills Required

Analytical Skills
Presentation Skills
Effective Communication and Interpersonal Skills
Information Technology Skills
Attention to Details

Application Details


This job has expired and application is not allowed