Job Description
.Job Purpose
This role is responsible for coordinating operations within the TI&D division and the Deputy Commissioner TI&D’s office to achieve TI&D’s goals and objectives. The role formulates and implements strategies for effective operations and synergy between TI&D and stakeholders for effective service delivery.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
• Coordinate divisional performance management, through alignment of targets, cascading of targets, monitoring and reporting divisional performance and improvement plans as TI&D’s liaison with Performance Management Division.
• Develop TI&D’s Operations budget, Annual procurement plan (APP) and align the Annual Training Plan as per staff gaps.
• Consolidating of the divisional budget in liaison with Chief Managers, Deputy Commissioner and other departments.
• Service delivery planning and monitoring of Divisional SLAs to on time responsiveness in reporting and submissions of quality responses to stakeholders.
• Coordinate the compilation and dissemination of Divisional reports and board papers.
• Facilitate implementation of the work plans for the following corporate initiatives in the Division and provide timely responses: Audit, Integrity, QMS and Risk Management.
• Receiving, analyzing and consulting with TI&D Section Heads (Chief Managers) in responding to stakeholder queries, approvals and notifications on a regular basis.
• Create synergy across the sections in the division to facilitate efficient divisional service delivery.
• Perform the division’s demand planning and management from a human resource perspective in liaison with sectional heads (Chief Managers) and the Deputy commissioner.
• Coordinate the division’s staff-related activities and programmes.
• Optimize executive time of the Deputy Commissioner and foster a strategic focus.
Operational Responsibilities / Tasks
• Day-to-day operations, supervision, management of performance and development of staff in the TI&D DC’s Operations office.
• Financial Management for the Deputy Commissioner’s Office
• Raising Purchase Requests and following up on Procurements for the Division
• Monitor the division’s compliance with agreed SLAs
• Maintain the Departmental Meeting planner/ calendar/ scheduler and monitor the schedules
Job Dimensions:
Financial Responsibility
• Responsible for budgeting and overseeing prudent utilization of the TI&D Division’s operations budget.
Responsibility for Physical Assets
• Responsible for TI&D Operations office equipment, divisional boardroom & fixtures, Office computers, laptops, projectors and related equipment.
Decision Making / Job Influence
• Receive, analyze and consults with TI&D Section Heads (Chief Managers) in responding to stakeholder queries, approvals and notifications on a regular basis.
• Liaison with Commissioner CSSD’s Operations office, Legal Services & Board Coordination and related departments on Meetings agenda, strategic reports and papers for presentation to the Board and Team One.
• Receive, Analyze and consult with KRA leadership, internal and external stakeholders in responding to inquiries, requests, schedules and notifications.
• Investigate and intervene on service delivery gaps, complaints and institute measures to resolve/ close gaps on identified issues within the TI&D division.
• Assigns work to subordinates
• Monitors subordinates work performance
• Appraises/evaluates subordinate’s performance
Working Conditions
• Work performed in both office and remote settings.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
• Bachelor’s degree in Business, Information Technology or any other related field from a recognized institution.
Professional Qualifications / Membership to professional bodies
• Professional qualification(s) in Management, Project Management, Information Technology any other related field
Previous relevant work experience required.
• A minimum of 5 years relevant working experience.
Functional Skills, Behavioral Competencies/Attributes:
• Attention to details
• Analytical skills with ability to identify inconsistencies in reporting.
• Problem-solving and decision making skills
• Excellent people management and negotiation skills
• Technological and Innovation ability
• Strategic awareness and ability
• Ability to identify and deal with operational risk
• Excellent oral and written communication skills
• Results driven and analytical thinking
Note:
1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 8th February 2022.
4. KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.