Job Description
PRINCIPAL DATA PROTECTION OFFICER - COMPLAINTS AND
INVESTIGATION ODPC 4, ONE (1) POST - V/NO. 10/2022
An officer at this level may be deployed to head the Complaints and Investigations Section
within the Registration and Certification Division. The Officer will develop, review and
implement Complaints and Investigations strategies, policies, processes and procedures
in accordance with Personal Data Protection Laws.
The officer will be responsible to the Assistant Data Commissioner, Inspection & Compliance.
A. Terms and Conditions of Services
i. Basic Salary Kshs. 128,684 - 197,676 PM
ii. House Allowance Kshs. 45,000 PM
iii. Commuter Allowance Kshs. 14,000 PM
iv. Leave Allowance Kshs. 20,000 PM
v. Annual Leave 30 working days per Financial Year
vi. Medical Cover and other allowances As provided by the ODPC
vii. Terms of Service Permanent and pensionable
B. Requirements for Appointment
For appointment to this grade, an officer must have:
i. Minimum of five (5) years’ of experience in a related position;
ii. Bachelor’s Degree in any of the following fields: Computer Science, Information
Communications and Technology, Data Science, Information Security and
Forensics, Law or an equivalent from a recognized and accredited institution;
iii. Master’s Degree in, Computer Science, Information Technology, Data Science,
Information Security and Forensics, Law, or an equivalent qualifications from a
recognized and accredited institution;
iv. ICT Certificates from a reputable institution in any of the following: certified
Information Systems Auditor, Certified Information Security Manager, Cyber
Security or Certified Data Privacy Solutions;
v. Membership with relevant professional body of good standing;
vi. Shown merit and ability as reflected in work performance.
C. Duties and Responsibilities
Duties and responsibilities at this level will entail:
i. Establish and Maintain a register of Complaints in line with Data Protection
Laws;
ii. Admit and Screen complaints in accordance with Data Protection Laws;
iii. Undertake investigation on complaints received;
iv. Prepare briefs on summons to be issued to witnesses for the purposes of
investigations;
v. Prepare briefs on summons to be issued to persons to provide explanations,
information and assistance;
vi. Draft policies, strategies and guidelines on handling of complaints and
investigations;
vii. Draft guidelines on implementation of Alternative Dispute Resolution
mechanisms;
viii. Design mechanisms for formal hearing and inquiries;
ix. Prepare reports on complaints, investigations and ADR;
x. Any other duties assigned by the Assistant Data Commissioner, Complaints and
Investigations.
D. Core Competencies
The following core competencies and skills will be required
i. Supervisory skills;
ii. Presentation skills;
iii. Negotiation and Communications skills;
iv. Report writing skills;
v. Analytical skills;
vi. Attention to detail;
vii. Tactical skills;
viii. Problem solving skills and;
ix. Interpersonal skills.