Job Description
Telephone Operators and Receptionists (5 Positions)
REF. No. KALRO/REC/TEL/OPT/II
Job Title: Receptionist II /Telephone Operator II
Job Grade: KR12
Job Reference Number: KALRO/REC/TEL/OPT/II
Duties and Responsibilities
i. Recording and confirming appointments;
ii. Recording visitor’s personal details;
iii. Receiving and guiding visitors;
iv. Issuing visitors passes;
v. Handling routine enquiries;
vi. Making, receiving and directing telephone calls; and
vii. Logging calls in the telephone calls register.
Job Requirements
i. Certificate in Public Relations and Customer Care; Customer Service; Front
Office; Telephone Operators Occupation Tests/PABX or equivalent
qualification from a recognized institution;
ii. Have certificate in computer applications from a recognized institution;
iii. Be fluent in both oral, written English and Kiswahili; and
iv. Have basic sign language;
v. Fulfill requirements of Chapter six (6) of the Constitution of Kenya.