Job Description
Internal & External Job Advertisement
Job Title: FOSA Manager
Reporting to: Chief Executive Officer (C.E.O)
Department: FOSA
Location: Nairobi
Grade: Band 2 Terms of Contract: Three Years (Renewable)
Position Summary
As a FOSA Manager, you will be responsible for all aspects of FOSA business to deliver business growth through offering attractive products and effectively manage operations to ensure customer satisfaction while meeting internal and regulatory compliance requirements. You will also be responsible for overall FOSA business as a stand-alone profit center.
Key Responsibilities
• Develop, implement, and execute strategic marketing plans for the FOSA in order to attract
potential members and retain existing ones.
• Prepare and coordinate the implementation of the FOSA marketing plan to meet the set
Business Growth targets.
• Conduct market research on new products and services including competitor activity with
a view to identifying emerging needs / demands and gauge member satisfaction and
recommend changes to products and services.
• Monitor member satisfaction and ensure that customer’s suggestions, complaints, views,
and compliments are recorded and addressed.
• Prepare monthly report on product / services consumption and advice C.E.O on the
effectiveness of the FOSA business growth strategy
• Supervise FOSA activities to ensure efficiency and effectiveness of the utilization of FOSA
assets and funds.
• Update, Implement and Monitor Society's policies at the FOSA level by updating,
developing new and implementing procedures and processes for the smooth running of
FOSA operations.
• Advise Credit committee on the Credit Risk and other aspects of the FOSA business.
• Prepare reports such as reconciliation of various ledgers, overdrawn accounts, liquidity
reports, gross interest margin, deposit growth projections, opened, dormant and closed
accounts, maturing dates of deposits and product performance, etc.
• Maintain updated records of the FOSA assets and liabilities by maintaining an updated
inventory.
• Act as Primary Custodian to the strong room.
• Treasury management
• Guide, train, mentor and motivate FOSA staff to deliver on the approved strategic plan and
targets.
• Analyze employee job performance against plans, business results against targets and
take the necessary action on variances.
• Develop staff management plans which include leave rooster, training schedule, marketing
plans, staff rotation and succession plans for the FOSA.
• Ensure full Regulatory and Internal Compliance
• Ensure that the FOSA observes liquidity and cash ratios, and that adequate level of cash
is maintained.
• Monitor FOSA operations in accordance with the Operations Manual and takes timely
corrective action where deviations are noted
• Identify any irregularity such as: forgery, fraud, theft, cash difference, cash
misappropriation and staff misbehavior in the FOSA and take appropriate action in liaison
with the Human Resource Manager.
• Perform such other duties as may be directed to perform by the C.E.O.
Qualifications & Experience
• Bachelor’s Degree from a recognized University. Preferably in Business related course -
Commerce, Finance or Economics
• Diploma in Co-operative Management, Marketing or its equivalent will be an added
advantage
• Experience working with an ERP system preferred.
• Eight 8 (+) years’ proven relevant experience at a Managerial level in a Financial Institution.
• CPA (K) or its equivalent will be an added advantage
• Proficiency in computer skills
Personal Attributes required for this role:
• Passionate about Sales & Marketing
• Good Interpersonal, Communication and negotiation skills
• Demonstrated leadership and management skills.
• A person of integrity and a team player
• Strong analytical skills and data-driven
• Good Reporting skills
Key Relationships:
Direct Reports to this Role:
• FOSA Accountant
• FOSA Teller
Internal Contacts:
• All departments
External Contacts:
• Members
• Regulators