Job Description
Job Ref. No. JLIL060
Position: Administrative Assistant
Employment Terms: Permanent and Pensionable
We currently have an exciting career opportunity for Administrative Assistant. The position holder will report to the Administrative Officer and will be based at Head Office in Nairobi.
Main Purpose of the Job (Job Summary)
The role holder will be responsible for ensuring excellent service delivery to our customers at the main reception and the switch board.
Main Responsibilities
• Provide professional and competent telephone operator service both internally and externally on all aspects of telecommunications to and from the switchboard.
• Addressing customer queries and providing an overall welcoming environment.
• Prepare a daily call log of all incoming calls with customer details.
• Prepare daily reports of customers attended to at the main reception.
• Provide professional first-class customer focused reception services in a helpful and courteous manner.
• Maintain office compliance procedures by following safety processes in relation to access of visitors to offices, through the reception desk
• Undertaking any other relevant tasks as directed by the Administrative Officer.
Key Deliverables
• Strong written and verbal communication skills
• High level of attention to detail
• Exhibit confidence, positive attitude and proactive work ethic
• The ability to manage priorities without loss of composure
• The ability to maintain absolute discretion
• Ability to professionally interact with colleagues, clients, and associates
Academic Qualifications
• Diploma in Communication, Customer Experience, or any other related field
Key Competencies
• Communication skills. The ability to communicate clearly is essential
• Customer-service skills. Courteous and professional
• Interpersonal skills. Good people skills.
Experience
• Minimum of 1-2 years’ experience in front office customer service-related role, in a busy corporate organization.