Job Description
Reports To: GROUP HUMAN RESOURCES MANAGER
Summary of Position:
Job Summary
• The Human Resources Officer will assist the HRM in managing all aspects of the department including but not limited to development of Human Resource Policy, employee recruitment, selection, induction, training, employee welfare, performance appraisal, leave management, discipline
• Guides, motivates, trains and manages the Hotel Team
• Assist HRM in Performing and planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
• Provides leadership and support to all support team of the Hotels
• Leads the guest and staff complaint recovery process to achieve 100% guest satisfaction prior to departure
Areas of Responsibilities
• Employee selection and Recruitment,
• Staff on boarding
• Employee Welfare
• Performance Appraisal
• Leave Management
• Discipline and separation
• Staff retention
Responsibilities
• Leads by personal example by following Company’s Mission / Vision & Guiding Principles.
• Complies with the Company’s Code of Conduct,
• Assist Group Human Resource Manager in Managing and monitoring activities of all employees in the Hotels making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures
• Carries out Job evaluation continually
• Assists management in the development and updating of the human resource policy, employee handbook
• Undertake responsibility for Scheduling and Payroll of the hotel
• Undertake responsibility for recruitment and selection of all employees together with the line managers within approved staff establishment
• Issues letters of appointment to members of staff
• Undertakes training and promotion, transfer, rotation in conjunction with the line managers
• Undertakes the responsibility for proper induction of all employees
• Work closely with the line departments to conduct performance appraisal
• Coordinate daily activities with hotel management team on a daily basis.
• Hold monthly staff meetings keeping staff informed of all activities in the hotel,
• Reinforcing Standards of Excellence and promoting a strong team atmosphere and culture at the Hotel
• Ensure positive employee morale and welfare of the
• Ensures counseling and disciplining in accordance to the company policies
• Participate in daily management briefs
• Schedules leave in conjunction with the line managers
• Works with Union where applicable
• Employee reward management
• Perform other hotel-related duties as required
• Is familiar with Kenyan, OSHA, FTO, HACCP and other Company - Health & Safety Policies and ensure your areas promote and comply with them.
• Takes responsibility to rectify hazardous situations, reporting major areas of concern to the Group Human Resource Manager and/or designated department.
• Is familiar with property safety, first aid, fire and emergency procedures and actively enforce these in your area of responsibility.
• Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.
Qualifications/Training
• Bachelor's degree in Human Resource Management from an accredited University
• Knowledge of HRIMS
• Member of an HR professional body
• 3 years experience in medium /large busy reputable hotels.