Job Description
SENIOR RECEPTIONIST- GRADE KP ‘9’ (REF. NO. KIPI/ADM/HR/2023/35)
ONE (1) POSITION
Terms of service : Permanent and Pensionable
Basic Salary : Ksh. 39,500/= - Ksh. 89,000/= p.m.
House Allowance : Ksh. 12,000/= p.m.
Commuter Allowance : Ksh. 4,000/= p.m.
Medical Cover : As per KIPI’s Medical Policy
Leave Allowance : As per KIPI Human Resource Manual
Annual Leave : 30 working days per financial year
(a) Duties and Responsibilities
Reporting to the Administration Officer, the Senior Receptionist will be responsible for:
i. Attending to incoming and outgoing telephone calls;
ii. Directing calls to the respective offices;
iii. Sending and receiving fax messages as directed;
iv. Ensuring sound maintenance of switchboard facilities;
v. Ensuring that telephone lines are in good working condition and reporting any
malfunction lines;
vi. Recording all outgoing telephone calls;
vii. Ensuring provision of quality front office
service;
viii. Receiving visitors and directing them to the appropriate offices;
ix. Ensuring provision of efficient telephone services.
(b) Requirements for Appointment
i. A Diploma in Telecommunication Operations or Front Office Management, or
Customer Care or its equivalent from a recognised institution;
ii. Satisfactorily served in the grade of Receptionist in the Institute or a
comparable position with similar responsibilities for at least three (3) years.
iii. Good oral and written skills in both English and Kiswahili;
iv. Ability to handle confidential information in a professional manner; and
v. Must meet the requirements of Chapter 6 of the Constitution of Kenya, 2010