Job Description
Customer Experience Associate Job
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Job Title: Customer Experience Associate
Hiring Organization: Hotpoint Kenya
Location – Locality: Nairobi
Location – Region: Kenya
Industry: HVAC
Job Type: Full Time
Salary: KES
Date Posted: 08/07/2023
Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results-oriented individual who is committed to excellent performance and participating in our growth strategy.
Job Purpose
• Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assisting customers by providing the customers with a great shopping experience.
Job Responsibility and Accountability
• Ensure personal presence on the floor and aid customers in locating merchandise.
• Take customers through all products and provide maximum information.
• Recommend the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.
• Capture client details on the e-warranty forms.
• Direct and escort customers to the item testing area, ensure the client is given a product demo and products tested are working as per their specifications.
• Close the sale at a minimum discount and assist in the check-out process as well as dispatching or arranging for the delivery by compiling client details.
• Provide customer feedback on the completion of the sale.
• Share information with customers on the offers available.
• Inform the customers about purchasing incentives.
• Responsible for helping build up a business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
• Coordination with the delivery team and ensure that products are delivered in a timely manner.
• Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
• Replenish stock from stores or go down when it reaches the reorder level.
• Supervise and ensure that merchandise is dust free.
• Ensure the price tags & feature cards are in the appropriate product.
• Ensuring daily stock checks are carried out for the impulse product category assigned.
• Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
• Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
Qualification, Skills And Qualifications
• A minimum of Diploma in Sales, Marketing, Customer care or equivalent.
• Sales training or exposure in a similar role in retail environment will be an added advantage.
Experience
• At least 1 year experience in a sales environment preferably in retail.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of inventory management.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.
Key Skills:
• Good selling skills.
• Good negotiation and influencing skills.
• Good interpersonal skills.
• Teamwork and Collaboration.