Job Description
Customer Care Representative Job Aug 2023
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Job Title: Customer Care Representative
Hiring Organization:
Location – Locality:
Location – Region: Kenya
Industry: Electronics Retail
Job Type: Full Time
Salary: KES
Date Posted: 08/08/2023
Our client is seeking to hire a motivated and customer-focused showroom call center Customer Care Representative to join their dynamic team. As a Showroom Call Center Customer Care Representative, you will be responsible for addressing customer inquiries, providing product information, resolving issues, and ensuring customer satisfaction over the phone and through electronic communication channels.
(Gross Salary: 40,000)
Responsibilities:
• Handle incoming customer calls, emails, and chats in a courteous and professional manner.
• Listen attentively to customers’ questions and concerns, and provide accurate and timely information regarding products, services, and promotions.
• Assist customers in making informed purchasing decisions by effectively presenting product features and benefits.
• Address and resolve customer complaints, inquiries, and issues promptly and professionally, striving to exceed customer expectations.
• Utilize available resources, including product knowledge databases and training materials, to provide accurate and consistent information to customers.
• Collaborate with cross-functional teams, including sales, technical support, and management, to escalate and resolve complex customer cases.
• Maintain thorough and accurate records of customer interactions and transactions using CRM software.
• Provide post-sales support, including order tracking, delivery information, and returns processing.
• Stay updated on product knowledge and industry trends to ensure accurate and up-to-date information is provided to customers.
• Identify opportunities for process improvement and customer service enhancements.
Qualifications:
• A Diploma or Degree in Sales, Marketing, Customer Care, or equivalent
• Minimum of 2 years of experience as a customer service or call center representative.
• Excellent verbal and written communication skills
• Proficiency in using CRM software and other relevant computer applications.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Empathetic and patient attitude when dealing with customer concerns.
• Strong active listening skills and attention to detail.
• Ability to adapt to changing customer demands and company policies.
• Strong teamwork and collaboration skills.
• Positive and professional demeanor.