Job Description
PURPOSE OF THE JOB
The Branch Manager is responsible for achieving
business growth by meeting business targets. This
involves managing and developing the branch through
the distribution channels within the branch with the aim
of achieving product targets, enforcing effective credit
control, delivering of set loss ratio and building and
maintaining customer relationships.
KEY RESPONSIBILITIES
Building and strengthening business relationships
with existing and prospective intermediaries to
achieve the set revenue targets.
Developing and constantly updating underwriting
service standards and manuals in line with the
customer service charter.
Achieving branch service standards within set
turnaround times.
Managing the business portfolio through prudent
underwriting in order to achieve the targeted
business mix and loss ratio.
Implementing the company’s credit policy as per the
set guidelines.
Managing the implementation of internal and
external audit and risk recommendations within the
agreed timelines.
Exploring opportunities presented by the market
and to guide the company in developing innovative
products and solutions that respond to customer
needs.
Supervising unit managers to ensure sales activities
are undertaken regularly to ensure optimal
performance of all units.
Complying with statutory, regulatory and internal
control processes at the business units including
internal and external audit recommendations.
Developing departmental budget and business plans
to achieve the set company targets.
Entrenching performance-based culture among
departmental staff in line with their set KPIs and
departmental targets.
Training, coaching and mentoring of staff/DSFs/
Independent Agents in order to improve performance
and cohesion within the department and
achievement of set productivity levels.
Implementing interdepartmental SLA in liaison with
other departmental heads.
Participating in management meetings, projects and
committees as assigned.
Develop business from intermediaries including tied
agents and brokers to ensure set targets are met.
Recruit managers who to drive the sales production
for the direct sales force to achieve set targets.
Ensure all our intermediaries are updated with
product knowledge through structured product
training to drive update of the companies’ products.
Ensure our intermediaries are well motivated and
retention levels are high to meet the set retention
and minimum attrition targets.
Identify, target and penetrate niche markets by
creating awareness of Pacis products within niche
markets.
Promote a positive image of the company through
excellent service delivery.
Play active role in carrying our CSR activities within
the branch networks.
Any other duty as may be assigned from time to time.
KNOWLEDGE AND EXPERIENCE
Qualifications:
Minimum Academic Qualifications
Bachelor’s Degree in business administration or
related field.
Professional Qualifications
Full professional qualification - AIIK, ACII
Experience
Five (5) years’ experience in a similar role
Knowledge
Understanding of insurance industry
SKILLS AND COMPETENCIES
Good leadership skills.
Excellent negotiation & persuasion skills.
Tenacious and resilient.
Ability to motivate and keep focused team.
Good networking and interpersonal skills.
Excellent oral and written communication skills.
Results oriented.
Able to work with minimum supervision.
Knowledgeable about the market.
Good appreciation of general insurance products and
landscape.