Job Description
Reporting to the Regional Business Manager Coast Region, the role holder is responsible for overall leadership of the Branch to achieve growth, profitability, and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
Key Responsibilities
• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
• Champion digital migration in the branch.
The Person
For the above position, the successful applicant should have the following: -
• A University Degree from a recognized institution.
• Minimum of 8 years’ experience in General Banking.
• Experience in Sales, Personal/Business/or Retail Banking.
• Experience Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
• Demonstrated consistent high performance in role(s) held in the last three years.
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations.
• A good understanding of risk, credit policies and procedures.
• Strong leadership skills with demonstrated competence in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.