Job Description
PERFORMANCE MANAGEMENT & SERVICE DELIVERY TRANSFORMATION
OFFICER - THREE (3) POSTS – V/NO. 201//2023
Gross Salary: Kshs. 121,851 - 185,534 p.m p.m. PSC 4
(Salary includes 60% basic pay and 40% allowances)
Annual Leave: 30 working days per financial year
Medical Cover: As provided by the Commission
Terms of Service: Permanent and pensionable
For Appointment to this grade, an officer must have: -
(i) served for a minimum period of three (3) years in the field of Economics, ICT,
Statistics at CSG 11 and above or in a comparable or relevant position in the public
service; and
(ii) a Bachelors degree in Economics, Statistics, Computer Science or Business
Information Technology or equivalent qualification from a university recognized in
Kenya.
Duties & Responsibilities:
(i) participating in the development and implementation of performance monitoring
system in the Public Service;
(ii) participating in performance capability reviews to determine Ministries,
Departments and Agencies capacity to meet set objectives;
(iii) participating in the development of citizen scorecards;
(iv) participating in the development and review of performance contracting
guidelines;
(v) participating in Vetting of performance contracts; performance evaluation; and
development of performance measurement criteria/appraisal instruments;
(vi) participating in the development of productivity measurement framework for the
Public Service;
(vii) initiating the review of performance evaluation/ appraisal instruments for the
Public Service;
(viii) reviewing of Public Service Excellence Service Award guidelines according to
service delivery standards;
(ix) updating the catalogue of frontline citizen facing services;
(x) participating in meetings with Ministries, Departments and Agencies for purposes
of development of service delivery standards;
(xi) assisting in development and evaluation of performance management policies,
regulations and procedures;
(xii) participating in providing support to Ministries, Departments and Agencies in the
alignment of service delivery targets with government priorities; and
(xiii) supporting Public Service institutions in ensuring the development and review of
their Service Delivery Charters to changing needs of citizens.