Job Description
Job Title: ICT Support Assistant
Reports to: Assistant Manager, Infrastructure and Service Management
Duration: Six (6) months (renewable once)
Purpose for the Job
The position is responsible for managing the ICT helpdesk, providing technical support
to resolve reported issues, installing software and devices and managing general
administrative ICT issues within the department.
Duties & Responsibilities
Duties and responsibilities at this level will entail: -
i. Receive and log in ICT incidents;
ii. Provide first line support;
iii. Escalate unresolved ICT incidents to specialist areas;
iv. Track and monitor ICT incidents up to closure;
v. Generate progress reports;
vi. Troubleshoot and provide second line support;
vii. Communicate resolution of incidents to the user.
Minimum Academic, Professional Qualifications and Experience
i. Bachelor’s degree in Information Technology, Computer Science or related field
from a recognized institution;
ii. Cisco Certified Network Associate – level 2 and above (CCNA), OR MCSA, or
HCNA;
iii. At least six (6) months experience in ICT service will be an added advantage;
iv. Meets the provisions of Chapter Six of the Constitution.
Candidates interested are expected to fulfill the requirements of Chapter Six of the Constitution of Kenya. Specifically, they must obtain and submit with their application copy of Certificate of Good Conduct from the Directorate of Criminal investigations (CID).
Shortlisted candidates will be required to obtain and submit copies of the following
valid documents;
i. Annual Clearance Certificate from Higher Education Loans Board (HELB)
ii. Tax Compliance Certificate from Kenya Revenue Authority (KRA)
iii. Clearance from the Ethics & Anti-corruption Authority (EACC)
iv. Clearance from a Credit Reference Bureau (CRB)
HOW TO APPLY
1. Qualified and interested candidates are requested to submit their application letter,
curriculum vitae (that contains details of qualifications, work experience, email and
telephone contacts including names, telephone and email contacts of three (3)
referees who must be familiar with the candidates’ previous work experience) and
copies of all certificates & relevant testimonials.
2. Visit: https://portal.kentrade.go.ke/recruitment
3. Create an account
4. Create profile
The information on the profile is split into tabs that the user must fill out before
submitting a job application which include:
i. Biodata - general contact information about the applicant
ii. Academic qualifications - with the respective certificates attached;
iii. Professional qualifications - with the respective certificates attached;
iv. Membership to professional bodies - with membership certificates attached;
v. Employment history – record of previous employers
vi. Referees
vii. Attach application letter, CV & Chapter 6 Requirements
5. Input current and expected salary;
6. Submit application;
7. Click My Applications to check to confirm if your application has been
successfully submitted;
All applications must be received not later than October 24, 2021.
KenTrade values diversity therefore women and persons with disability
(PWD) are strongly encouraged to apply.