Job Description
KEY PRIMARY RESPONSIBILITIES
• Handle Inbound and Outbound engagements.
• Address product enquiries to conclusion in a bid to have first call solution at all times;
• Communicate and coordinate with internal departments to get solutions for client queries/escalations.
• End-to-end management of social media engagements.
• Organize workflows that the meet customer time frame. Process orders, forms, applications and requests.
• Management of all complaints within acceptable timelines
• Ensure service excellence at the contact centre and customer experience touchpoints.
PROFESSIONAL QUALIFICATIONS
• Preferred-ACII/ Diploma in Insurance, Customer experience