Job Description
Current Job Title : Learning & Development Manager
Reports to : Director of Human Resource
Department : Human Resource
Sub-department :
Direct Reports:
Learning & Development Coordinator
Job Summary
The Learning and Development (L&D) Manager is responsible for supporting the growth and development of our
employees. This role plays a crucial role in helping employees enhance their skills and knowledge.
The L&D Manager provides training and development opportunities, that contribute to Glee Hotel’s success and
ensures that our employees are equipped with the necessary skills to excel in their roles. The job incumbent develops
and implements learning strategies, designs, delivers and manages training programs, assesses development needs,
and tracks learning effectiveness to ensure continuous development of employees’ skills and knowledge within Glee
Hotel. The Learning & Development Manager collaborates with employees and managers to support career growth
and manage budgets and external vendor relationships (such as E Learning platform providers).
Glee Hotel focusses on fostering a culture of continuous learning and professional growth for all team members.
The Learning & Development Manager will be responsible for the strategic initiatives of Talent tied to business
expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, hands on
, methodical and people focused ; creating memorable moments for our guests, fostering an empowered environment
for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent
acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance
with Glee Hotel policies, standard operating procedures and service concepts.
Competencies & Skills
• Proven experience in a Learning & Development management position
• Proven knowledge of implementing & Onboarding E Learning Platforms
• Strong problem-solving capabilities with the ability to adapt to changing environments
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Outstanding analytical and strategic skills improving the business from a financial perspective
• Excellent ability to work collaboratively across functions and cultures in a global environment
• Skilled with Microsoft Office software
• Good IT skills
• An open, positive and communicative personality
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to handle multiple challenging priorities and assignments
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport with employees and vendors
Minimum Qualifications
Minimum education: BSc/BA in Business. Organizational Psychology or a related field, qualifications in Learning &
Development
Minimum experience: 4+ years of relevant experience in Learning & Development management preferably in a
hotel environment
• Proven experience as an L&D Manager, Training Manager or similar
• Current knowledge of effective learning and development methods
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)
• Outstanding ability to interact and communicate with all stakeholders
• Outstanding ability to diagnose and resolve problems swiftly
Language skills: Very good command of written and spoken English
Required certificates: Train the Trainer certification, Professional certification (e.g. CPLP- Certified Professional in
Learning and Performance or Certified Professional in Training Management) is an added advantage