Job Description
Job Overview
To ensure proper management of NKL front office by interacting with both internal and external customers to provide and process Information In response to inquiries, concerns and request regarding the organization. The role also manages telephone calls In and out of the organization.
Main Activities& Tasks
• Handling telephone calls. handling appointments and visitors in a friendly and professional manner while also being very perceptive and disciplined
• Operating and ensure that the PABX is in good working condition at all time • Maintaining an up to date filing system in the office.
• Ensuring that the company's legal licenses are up to date.
• Able to deal with complaints and give accurate information
• Ensure reception area is tidy and presentable with all necessary stationary
• Ensuring security of office records, equipment and documents
• Receiving. sorting, registering and distributing incoming mails for the assigned off ice for action.
• Raising sales orders from Company wilds and telephone calls
• Prepare statistical daily, weekly and monthly repots.
• Maintain an updated list of Internal telephone directory
• Ensure Security, Occupational safety and Health measures are adhered to at all times at the reception.
• Perform any other duties assigned from time to time.
Essential Criteria
• Diploma/Degree in Business Related Course, Office Management or Secretarial Studies from a recognized institution - Typewriting III (50 w.p.m.) / Computerized document processing III: Business English II I/Communications II
• KCSE: At least a C in English, Mathematics and any other science related subject.
• Meticulous. Detailed. pro-active with a positive attitude.
• Basic knowledge of security related matters
• Over 3 years' Experience in customer service. telephone operation. basic book keeping. Switchboard and front office management
• Proficiency in English and possess strong communication and organizational skills
• Ability to maintain high levels of integrity and handle work related pressure
• Able to work independently and as a team
If you are interested in the above position and feel you have the necessary qualifications and experience, send your applications only through email to: hr@norbrook.co.ke
Closing Date for receipt of applications is 26.10.2021
Disclaimer:
I. Nor brook Kenya Limited does not charge any fee f or interviews or processing of applications.
ii. Any form of canvassing will lead to automatic disqualification.
iii. Only short listed candidates will be contacted.