Job Description
a) Job Specifications
Duties and responsibilities: -
i. Receiving, Directing and relaying telephone messages;
ii. Directing visitors and customers to the appropriate staff member when they come to KEPHIS for services;
iii. Receiving and record mails/parcels then distributes them to the relevant office;
iv. Maintaining visitor’s book for analysis by respective departments;
v. Ensuring information materials are available at the reception and availing the same to clients;
vi. Opening and date stamping all general correspondences;
vii. Assisting in the planning and preparation of meetings, conferences and conference telephone calls;
viii. Responding to public enquiries;
ix. Answering all incoming calls and handle call enquiries whenever possible;
x. Redirecting calls as appropriate and take adequate messages when required;
xi. Recording and type all incoming visitors names for analysis per department;
xii. Ensuring information materials are available at the reception and request clients to get a copy;
xiii. Opening the biometric door for clients.
b) Persons Specification
For appointment to this grade, a candidate must have: -
i. At least four (4) years relevant work experience;
ii. Diploma in Telecommunications Operations, Front Office Management, Customer Care or its equivalent from a recognized institution;
iii. Proficiency in Computer Applications;
iv. Good Public Relations Skills;
v. Compliance with Chapter Six of the Constitution.
c) Skills
i. Proficiency in computer applications;
ii. Communication skills;
iii. Interpersonal skills;
iv. Report writing skills;
v. Negotiation skills;
vi. Problem solving skills.
d) Competencies
i. Ability to work under pressure;
ii. Ability to work independently and in a team;
iii. Ability to multi-task and prioritize work; and
iv. Demonstrated ability to implement Quality Management Systems.