Job Description
Job Purpose
To monitor, collect and manage problem account portfolio within all customer segments and
return the accounts to performing status, reduce slippage into NPL and/or recover entire
outstanding accounts as well as fulfil any other duty assigned by the Manager Recoveries all
towards contributing to improving the Bank’s credit risk profile and asset quality.
Key Responsibilities
- Demand, and enforce repayment of the assigned problem accounts.
- Collect and writeback to profit and loss from assigned accounts within set targets
- Monitor arrangements for payments from problem account holders.
- Attending public auctions as Credit Bank’s representative.
- Liaise with Legal Department on recovery litigations and where legal interpretations are
required.
- Conduct detailed negotiations with customers, obtain commitment to implement
appropriate strategies and actions to cure accounts as well as collect overdue payments.
- Analyze and recommend for approval turnaround/cure propositions, strategies and
actions demonstrating well thought out judgement.
- Manage customer relationships where turn around strategies have been activated to
ensure cure of accounts as well as manage the Banks credit risk exposure.
- Proactively manage relationships with key stakeholders, internal and external including
service providers, potential off takers of assets held as collateral, etc.
- Represent the Bank in lenders meetings for syndicated or problem accounts.
- Regularly share lessons learnt with all credit actors in the Bank including management.
- Prepare and submit regular and ad hoc problem account reports as required.
- Maintain proper Debt Recovery documentation. Ensure timely issue of relevant notices to
customers that form the debt recovery process, ensure that all 90+ days past due files are
properly maintained and have up to date file notes and ensure data integrity for all 90+
days past due is maintained.
- Ensure compliance to the Bank’s policies, procedures, and regulatory requirements.
Selection Criteria
- Bachelor’s Degree in Commerce, Finance, Economics, Mathematics, or other quantitative
or science degree in related fields;
- Proven track record of consistently meeting set targets.
- Agility, versatility, passion, and commitment to quality service delivery.
- Knowledge in legislation relating to lending and lending portfolio management.
- Have at least 2 years’ experience in a credit recoveries role.
- Excellent knowledge of data analysis and Microsoft Excel Skills will be an added
advantage.
If you believe that you have the required qualifications and experience to fill in the above
position, kindly send your detailed resume together with a cover letter to
career@creditbank.co.ke to reach us by 21st October 2021.
*Only short listed candidates will be contacted.