Job Description
Officer – Business Application Support 2
Department: Corporate Support Services
Division: Information and Communication Technology
Job Summary
The job holder is responsible for;
1. Maintaining operational readiness and efficiency of business systems by providing permanent solutions for identified system issues and incorporating identified changes/enhancements
2. Preparing and implementing user training/knowledge transfer programmes
3. Providing general support to respective business system users by fulfilling general user requests
4. Key Responsibilities Analyses escalated system issues and designing cost effective solutions that meet business requirements
5. Analyses business functional and non-functional requirements, organizes and models them into technical requirements specifications and System Use Cases (SUCs)
6. Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
7. Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
8. Analyses trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
9. Identifies and proactively fixes system issues through monitoring and early detection of potential issues
10. Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and incorporates identified recommendations
11. Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
12. Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
13. Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
14. Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
15. Ensures that tasks assigned are resolved within internal standards
16. Coordinates user demos for automated processes and change requests
17. Reviews training /knowledge transfer programmes and seeks approvals for implementation
18. Coordinates user training and user support programmes
19. Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
20. Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic and Professional Qualifications
Academic Qualifications
• Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Required Certifications/Trainings
1. Professional Certification or Training in any one of the following areas is required:
2. Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
3. Business Systems Analysis i.e. CBAP Certification / Training
4. Systems Modelling and Design Techniques
5. Process Modelling and Design Techniques
Desired Certifications
1. Certification or training in any of the following areas will be an added advantage:
2. IT Governance i.e. ITIL or COBIT 4/5
3. Project Management i.e. PMP or Prince 2
4. Training in Domestic Tax Administration from KESRA or an equivalent institution.
5. Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
6. Training in operating systems i.e. Windows, Linux or Unix.
Technical Skills Required:
The Job holder must:
1. Proven skills in Oracle development and database management tools
2. Proficiency in Java programming language and PL/SQL
3. Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
4. Working knowledge of structured programming and database design concepts
5. Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
6. Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
7. Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
8. Working knowledge of Linux/Unix and Windows operating system platforms
9. Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
10. Knowledge of system design and modelling techniques
11. Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
12. Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Relevant Work Experience Required
1. Proven experience in supporting and implementing business applications and implementation of enterprise business systems. Experience in supporting tax administration systems will be an added advantage.
2. Proven experience in integration of business systems in a similar large organization.
3. At least one (1) year experience as a systems support analyst in a busy organization
Competencies
The Job holder must:
1. Have good understanding of the KRA’s goals and objectives.
2. Be resilient, focused, results oriented and a team player.
3. Have strong analytical, diagnostic, decision making and problem solving skills.
4. Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
5. Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
6. Have strong interpersonal, written and oral communication skills.
7. Have good negotiation skills.
8. Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
9. Have Change management skills.
10. Ability to interact confidently with users to establish what the problem is and explain the solution
11. Ability to prioritize competing work commitments and deliver on time
12. Passion for innovation and creativity
13. High levels of integrity
14. Ability to work under minimum supervision
Note:
1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 2nd December 2021.
4. KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.