Job Description
The officer holder will be responsible to the Deputy Director, ICT for planning, scheduling, budgeting, execution, and delivery of software and web projects in the Authority.
Duties and Responsibilities
• Ensure the successful completion of all software projects and also oversee the people performing work on the projects.
• Coordinate installation, maintenance, updating and upgrading of the Authority’s software;
• Ensure effective administration of the Enterprise Resource Planning (ERP) system;
• Drive innovation and streamline overall testing processes;
• Work with business units in the key service sectors of the organization to optimize the benefit of the approved corporate applications to the workforce;
• Learn and understand how the corporate applications work and suggest functionality and process changes to improve efficiency;
• Coordinate development of work instructions for the use of corporate applications in consultation with business units;
• Coordinate design and delivery of training packages across the organization in the use of corporate applications, and their practical use as part of the broader job role; Proactively analyze existing operational procedures and recommend/specify/implement approved changes to maintain/improve efficiency;
• Coordinate assessment and implementation of software enhancements to ensure the full functionality and benefits of the application are realized;
• Work closely with systems support staff where software problems or required changes are identified and participate in the testing of software upgrades and modifications;
• Coordinate ongoing support to users requiring assistance with business applications;
• Coordinate Preparation, Management and monitoring of the division budgets;
• Coordinate divisional performance management;
• Coordinate implementation of ICT policies, procedures, and best practices;
• Plan, direct, coordinate and design ICT-related activities, as well as provide administrative direction and support for daily operational activities of the division;
• Coordinate implementation of annual work programmes in line with the ICT Strategic plan; and
• Participate in the development and implementation of ICT policies, procedures, and best practices.
Qualifications Skills & Experience
• At least ten (10) years relevant work experience, three (3) of which must have been at a middle management position in a large organization;
• Bachelor’s degree in Computer Science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a recognized institution;
• Master’s Degree in Computer Science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a recognized institution;
• Certification in Microsoft Certified Solutions Expert (MCSE), (MCITP), PMI Agile Certified Practitioner (PMI-ACP), Oracle Certified Professional (OCP), Oracle (OCP, OCM, OCE)/ ITIL, Linux/Unix Administration or equivalent qualification;
• Experience in Project Management;
• Strong communication / customer service skills to resolve problems with stakeholders/users/vendors;
• Experience in negotiating large contracts and services;
• Attended a Management Course lasting not less than four (4) weeks from a recognized institution;
• Demonstrated a high degree of professional competence, administrative capabilities and initiative in the general organization and management of ICT; and
• Fulfilled the requirements of Chapter 6 of the Constitution.