Job Description
Key Responsibilities/ Duties / Tasks
I. Managerial / Supervisory Responsibilities
• Designing, installing, administering, and optimizing company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary;
• Responsible for administration and upgrading of network systems;
• Ensuring optimal operation of all network hardware and equipment such as routers and switches to ensure their smooth and reliable operation to fulfil the corporation’s objectives and process;
• Ensuring network connectivity of all servers, workstations, telephony equipment, disaster recovery sites and other network appliances;
• Ensuring planning and maintenance of network cabling, data center and disaster recovery sites;
• Participating in network/ server and systems security audits while ensuring regular system backups, test and recovery
• Participating in network design & improvements as well as the data centre management
• Installing, configuring and maintaining all IT related hardware and other data related infrastructure in accordance with the corporation’s ICT standards and policies;
• Performing installation, configuration, maintenance, support, and troubleshooting of all network components;
• Installing and managing all network hardware and equipment, including routers, switches, wireless access points and UPSs;
• Performing regular network security monitoring and any possible intrusions or viral infections. Ensures that all anti-virus utilities and firewall systems are configured well and updated regularly;
• Managing security solutions, including firewall, anti-virus, and intrusion detection systems;
• Undertaking regular network penetration testing while ensuring all network equipment are updated;
• Monitoring and testing network performance and provide network performance statistics and reports;
• Developing, implementing and maintaining policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery;
• Interacting and negotiating with vendors, outsourcers, and contractors to secure network products and services;
• Practicing network asset management, including maintenance of network component inventory and related documentation and technical specifications information;
• Ensuring all service level agreements with vendors are adhered to; and
• Performing daily back-up operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
II. Operational Responsibilities /Tasks
• Implementating ISMS risk registers & Framework;
• Implementating of quality management standards as per the existing guidelines;
• Implementating of ICT Business Continuity plan and Disaster Recovery Plan
• Ensure timely renewal of all ICT software & hardware licenses;
• Ensuring network connectivity of all workstations and printers;
• Maintaining the primary and secondary network connectivity for the HQ and DR sites;
• Maintaining and adds new user accounts to the network, sets up E-mail mailboxes, maintains email distribution groups;
• Monitoring network performance and troubleshoot problem areas as needed to identify and remedy network performance bottlenecks;
Job Dimensions
I. Financial Responsibility
ICT Budget and workplans and utilization.
Approval of:
• Training request for ICT Officers
• ICT officer Imprest
II. Responsibility for Physical Assets
• All ICT assets
• Laptop
• iPad
• Office workstation
• Telephone headset
III. Decision Making / Job Influence
Supervisory decisions
Operational decisions
IV. Working Conditions
The job holder’s works from the office with minimal visits to the Disaster recovery sites & other sites.
Job Competencies (Knowledge, Experience and Attributes / Skills)
Academic qualifications
BSc. Computer Science, Information Technology, Computer Information Systems, or a related field.
Professional Qualifications / Membership to professional bodies
Certification in Business Analysis
Previous relevant work experience required.
• At least four (4) years’ relevant work experience
• Have participated in business process review, specifications development, Business requirement definition and acquisition of an IT solution
Functional Skills, Behavioral Competencies/Attributes
• Ability to handle highly confidential information/material
• Ability to conduct research into ICT issues and products as required
• Strong written, oral communication and interpersonal skills
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Analytical skills
• Supervisory skills
• Creativity and Innovation skills
• Trouble shooting skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Problem Solving skills
• Report Writing skills