Job Description
Key Responsibilities
• Ensure 100% compliance to the Bank’s policies and Procedures on cash management
• Provide leadership to cash relationship officers and manage performance
• Ensure effective cash management at the branch level
• Ensure high productivity levels by staff through performance reviews and coaching
• Ensure accuracy and completeness of cash management documents
• Ensure high standards of Customer Service are maintained as the first contact person between the Bank and customers
• Ensure strong adherence to AML and KYC policy guidelines
• Ensure compliance to the CBK prudential guidelines
Qualifications
• Degree/Diploma in Business related field from a recognized university or college
• Over 5 years working experience in the Banking sector, 2 of which must have been in cash management
• If already a member of the branch management, at least 2 years on the current role
• Good knowledge of overall branch operations
• Computer proficiency, including keyboard skills
• Experience in leading and managing teams
• Knowledge of Bank risks and their mitigation
• Knowledge of CBK prudential guidelines
• Knowledge of AML and KYC policy guidelines
• Holders of relevant professional qualifications will have an added advantage
Desired Knowledge, Skills and Ability
• Thorough knowledge of Bank Policies & Procedures especially in relation to cash management
• Good knowledge of CBK Prudential guidelines
• Keen to detail and able to identify fraudulent activities
• Strong communication skills - both verbal and written
• Team player with excellent interpersonal skills
• Computer proficiency
• Good leadership and decision making skills
• World class customer service skills