Job Description
RECEPTIONIST, SCALE SK 8 REF: HR&A/RCT/03/2022 -(Permanent and Pensionable)
a) Job Description
i. Maintaining calls register;
ii. Operating switch-board; answering and directing telephone calls;
iii. Updating institutional telephone directory; attending to physically
challenged visitors and staff;
iv. Receiving and responding to customer requests for information and
complaints;
v. Reporting promptly any switchboard defects to the supervisor;
vi. Directing and guiding visitors; and
vii. Collecting customer information, analyzing customer needs and giving
recommendations for improvement
b) Job Requirements
i. KCSE Mean Grade C or serving in the same capacity with sound
knowledge in front management;
ii. A Diploma in a relevant field such as customer service, communications
or administration;
iii. Proficiency in computer applications
c) Remuneration
Basic Salary - 45,074.00/= pm
House allowance - 28,000.00/= pm
Commuter allowance - 8,000.00/=pm