Job Description
Job Purpose/Mission
• Providing efficient, courteous and timely service to the hotel guests and other customers to ensure that their wants, needs and expectations are met or exceeded. Providing end-of-day cash position.
Duties & Responsibilities
• Ensuring the availability always of the appropriate beverages and stocks, and other requirements such as entertainment (TV Channels, Music etc)
• Ensuring quality customer service through prompt and accurate attention to the customer orders. This includes courtesy in serving and communicating with the customers.
• Apprising the customers of the bar offering and incorporating their feedback into the quality and variety of the bar stocks
• Ensuring utmost cleanliness of the glasses and other items used at the bar.
• Efficient management of the pool tables
• Safe custody of the hotel property in the working area including revenue and balancing cash at the end of the day
• Ensuring peace and order are maintained at the bar and the ‘diplomatic’ management of any unwelcome situations
Requirements
• O level Certificate
• Certificate in food & beverage from a recognized Institution
• Certificate in Food and Beverage minimum
• Basic accounting
• 2 to 3 years experience in a related function