Job Description
Duties and Responsibilities
• Oversee efficient servicing to policyholders on a timely basis.
• Supervise the implementation of the department’s processes and procedures
• Ensure that records and registration of all Life claims are well maintained.
• Assist in the preparation of all the required claims reports.
• Oversee the overall communication between the Company and clients
• Regularly visit major clients in order to maintain mutual relationships
• Oversee the issuance, recovery, and reconciliation of various policy loans.
• Oversee the prompt receipt of relevant claims documentation from our clients.
• Ensure claims statutory returns and all other statutory requirements are met.
• Ensure that the agreed claims approval limits are observed at all times.
• Participate in the identification and undertaking of appropriate training for the claims staff.
• Monitoring and controlling management expenses in line with the approved budgets
Qualifications, Experience, and Personal Attributes
Qualified candidates are required to possess the following qualifications, experience, and personal attributes:
• A Degree in Actuarial Science/Insurance/Other related degrees
• AIIK/ACII or other related Insurance qualification
• At least 3 years working experience in a similar role
• Good organizational and analytical skills
• Good problem solving and Customer Service skills
• Knowledge in Life Products Underwriting
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so as to be received by Friday 1st October 2021.