Job Description
Customer Service Supervisor Job
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Job Title: Customer Service Supervisor
Hiring Organization:
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Events
Job Type: Full Time
Salary: KES
Date Posted: 08/08/2023
Our client is an outdoor indoor sports and gaming Arcade Company. They seek to hire a competent Customer Service Supervisor who will under the guidance of the supervisor ensure that the rules of the sports and games are being followed by all players at all times (Gross Salary: Kshs 20k).
Responsibilities
• Resolve customer issues and answer questions.
• Maintain a safe and clean working environment.
• May be required to remove customers who do not follow the rules.
• Provide information about facilities, entertainment options, and rules and regulations.
• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
• Record details of attendance, sales, receipts, reservations, or repair activities.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Sell tickets and collect fees from customers.
• Direct patrons to rides, seats, or attractions.
• Keep informed of shut-down and emergency evacuation procedures.
• Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
• Inspect equipment to detect wear and damage and perform minor repairs, adjustments, or maintenance tasks, such as oiling parts.
• Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.
• Verify, collect, or punch tickets before admitting patrons to venues, such as amusement parks and rides
• Fasten safety devices for patrons, or provide them with directions for fastening devices.
• Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment.
Qualifications & Experience
• Degree/Diploma in any related field
• 2-3 years of experience in hospitality
• Energetic.
• Physical ability to be on your feet 8 hours at a time
• Ability to effectively explain rules and regulations to customers
• Strong conflict management skills
• Excellent customer service & communication skills
• Friendly and positive attitude
• First Aid certification is a plus
• Effective communication and customer service skills
• Knowledge of cash handling procedures
• Flexibility to work weekends and holidays