Job Description
BRANCH MANAGER: – BM/08/23
The successful candidates will be responsible for steering the Branch into high level
performance through proper supervision, people management and enforcing a customer-
centric culture at the Branch.
Key Duties & Responsibilities
➢ Take the leadership role at the Branch and mentor the Branch staff towards the
achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.
➢ Ensure the Branch attains the set targets in the following parameters; High standards of
Customer Service, Customer Retention, Deposits, Healthy Loan Portfolio.
➢ Develop and maintain critical relationships at the Branch to enhance business
Development
➢ Enhance relationships with SME’s, High Net worth Individuals, Churches and
Institutions to grow business.
➢ Maintain a healthy balance of deposits portfolio on Church, SME, and Retail and
Corporate deposits.
➢ Implement strategies on penetration of business segments, markets and sectors.
➢ Ensure growth of liabilities business including transactional, alternate and direct
banking business.
➢ Ensure staff productivity is maintained through support, mentorship, and TAT and
customer service.
➢ Ensure compliance with both internal and external regulatory requirements.
➢ Working closely with risk and compliance units to ensure effective controls to mitigate
against business risks associated with Business.
Key Qualities, Qualifications & Competencies
➢ Must uphold strong Christian values, commitment and a passion for positive
transformation of the populace
➢ A minimum grade of C+ (plus) in KCSE
➢ Undergraduate university degree in Business related field
➢ Professional qualifications in Credit Management (CCP) and/or Diploma in Banking is
mandatory
➢ Minimum of 5 years banking experience; both in Banking Operations and Credit
Management, 2 of which must have been in a supervisory or managerial position in a
Micro Finance or Commercial Bank.
➢ Experience in a Micro Finance Institution will be an added advantage
➢ Must be adept in ICT, and working knowledge of T24 will be an added advantage
➢ Good people Management skills and proven ability to achieve results through others
➢ Have excellent negotiation, sales and marketing skills
➢ Strong customer centric skills
➢ Excellent report writing and presentation skills.
➢ Self-driven, results-oriented individual with a positive outlook
➢ Must have a clear focus on high portfolio quality and business profit
➢ Able to get on with others and be a team-player with excellent interpersonal skills
➢ Between 33 to 42 years of age