Job Description
Consumer Protection Officer (4 Positions) - Job Grade 6 (Permanent And Pensionable) REF : 10 / 8 / 2023
Qualifications
1. A Bachelor’s Degree in any of the following disciplines Engineering, Law, Criminology, Education, Economics, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;
2. Membership of professional body in good standing; where applicable;
3. Proficiency in Computer applications skills; and
4. Fulfilled the requirements of Chapter Six of the Constitution.
Application Requirements
Applicants MUST upload the following documents during application:
1. A Signed application letter;
2. A detailed Curriculum Vitae indicating their current and previous employers, positions held, current and expected salary, level of education and names of at least three professional referees, two of which must be working in the current organization;
3. National Identity Card; and
4. Copies of academic and professional certificates;
Youth, female candidates, Persons with Disability (PWD) and marginalized are strongly
encouraged to apply. Canvassing will lead to disqualification.
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Shortlisted candidates will be required to avail original and copy of a signed application letter, Curriculum Vitae; certified copies of the relevant academic and professional certificates; national identity card; birth certificate and valid clearance certificates from KRA; HELB; EACC; Credit Reference Bureau and Kenya Police as per chapter six of the Constitution during the interview.
Responsibilities
1. Developing customer charter;
2. Developing of strategic policy for consumer engagement;
3. Reviewing of the customer service charter;
4. Maintaining effective communication and creation of awareness on services to the stakeholders;
5. Preparing drafts on procedures, for dissemination of information to consumers;
6. Conducting customer satisfaction surveys;
7. Handling related customer queries and complaints;
8. Organizing consumer awareness campaigns;
9. Implementing customer survey report recommendations; and
10. Monitoring and evaluating effectiveness of customer engagement initiative.