Job Description
Reporting to the Manager Vooma, this role is responsible for leading the requirement analysis of the bank’s digital products, product configuration testing and prototyping. The role is also responsible for working closely with the banks vendors to define requirements, feature roadmaps, document and sign off change requests as well as plan for platform upgrade. This job holder will support development of new products and services, enhancements, maintenance and creating customer focused self-service and digitally enabled products. The role is also responsible for driving innovation and roadmap on the bank’s payments and lending platform through the Technology team and 3rd party vendors and partners.
Key Responsibilities.
• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations, and change requests.
• Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from new business or customer requests.
• Support the progression of change requests from product managers and business users to testing, prototyping, deployment, and regression tests post deployment.
• Work with different stakeholders including Technology, Risk, Customer Experience and Operations team in ensuring DFS product delivery standards are adhered to.
• Support channels systems to ensure system health and resolve customer queries raised.
• Maintain good quality documentation of configuration changes made on the platforms including roles and permissions matrix of the platforms.
• Support deployment, configurations, and support for channels systems.
The Person
For the above position, the successful applicant should have the following:
• Minimum 5 years of work experience required.
• Bachelor’s degree in computer science/ Technology, or a related field of study
• Professional Qualifications in Project Management/ Product Management/ Agile Methodologies
• Master’s degree in computer science or business related.
• Minimum 2 years’ experience in Product development
• Minimum 3 years’ experience in Business Analysis and integrations
• Minimum 2 years’ experience in Project Management / Relationship Management
• Minimum 2 years’ experience in Mobile Money Payments,erp or Lending Platform Configuration and Support
• Minimum 2 years’ experience in Customer Experience Management
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.