Job Description
Consolidated Bank is Kenya’s SME bank of choice that provides flexible financial solutions that
support our customers in achieving success. The Bank is well positioned, with presence in
majority of the country’s business hubs to continually offer pleasant and convenient services. We
seek to recruit a qualified, experienced, competent and highly motivated individual to fill the
position of Manager, Personal Banking & SME.
MANAGER, PERSONAL BANKING & SME
Job Type
Three (3) year Contract
Job Purpose
Reporting to the Head of Retail & SME, the Manager, Personal Banking and SME will be
responsible for leading the Personal Banking & SME business development, efficient operations
and effective customer service in the Retail segment.
Key responsibilities and accountabilities
Lead and coach a highly successful sales and service team focused on business
growth, deepening client relationships and consolidating business.
Initiate, recruit and operationalize both funded and non-funded retails schemes across
the branch network.
Assess market conditions, identify current and prospective sales opportunities, and
develop financial objectives and business plans for the Retail segment.
Develop and implement sales and profitable plans to ensure achievement of branch
retail targets.
Monitor daily branch sales performance ensuring sales and portfolio growth targets
are achieved.
Manage performance of the Retail portfolio.
Co-ordinate and report on the branches’ performance.
Oversee and co-ordinate sales plans.
Deliver an excellent client experience, improve client satisfaction and resolve
complaints.
Ensure branch network service excellence through continuous monitoring of service
scores.
Manage operational risk within the business environment in line with the approved
Bank policy.
Build and develop a high performing team, through embedding performance
management and coaching.
Co-ordinate branch wide PAR management reports.
Qualifications and Competencies
Holder of bachelor’s degree in a business related field from a recognized university.
Possession of professional banking qualifications such as AKIB and/or CPA (K) will be
added advantage.
Should have five to seven years’ working experience in business development in banking
industry, three of which should have been in supervisory role.
Should have thorough knowledge and understanding of the banking industry.
Should have excellent inter-personal and communication skills.
Should have strong commercial orientation with the ability to network and develop
strong business relations.
Should have strong leadership and people management skills with demonstrated
competencies in championing high performance management.