Information Technology Assistant | Corporate Staffing Services

Corporate Staffing Services

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Experience Required:3 Years
Total Positions:1
Job Type: Full Time
Job Category: Information Technology
Minimum Education: Degree
Job Location: Kisumu, Kenya
Posted on: November 2, 2023
Last Date: November 14, 2023

Job Description

Location: Kitui & Kisumu
Reports To: Information Technology Officer

Job Summary
The Information Technology Assistant will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation team.

Duties and Responsibilities
• Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system;
• Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units;
• Act as a liaison between staff and technical escalation teams;
• Manage corporate accounts for services and contracts obtained from IT service providers;
• Perform IT inventory management;
• Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers;
• Support health facilities supported by CIHEB-Kenya in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals

Qualifications and Experience
• Bachelor’s degree in Computer Science/Information Technology/Information Systems
• 3 years’ relevant experience

Professional Qualifications
• Microsoft Office Specialist Training
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified Technology Specialist
• Cisco Certified Network Associate (CCNA)