Job Description
MG5
Reporting to the Regional Manager, he/she will be responsible for coordinating the overall
Branch operations and ensures achievement of organizational strategic objectives at the
branch.
KEY RESPONSIBILITIES:
• Oversee enforcement of the NSSF Act No.45 of 2013 Laws of Kenya;
• Plan, develop and implement work schedules and targets by staff at the Branch;
• Develop and implement registration and collection plans according to zonal
management principles that ensure the development of zonal plans
• Coordinate all Benefits and Compliance activities including registration of
employers/employees, collection of contributions, investigations, prosecutions and
default recovery at the Branch;
• Educate members and market Fund’s products;
• Build and maintain a cohesive Branch team;
• Ensure customer satisfaction by providing proactive customer care services and
maintain effective follow up;
• Maintain proper and up to date records at the Branch;
• Prepare and submit monthly, quarterly, half year and annual financial, performance
contracting and progress reports to management;
• Maintain a clean and safe working environment;
• Receive and ensure safe custody of accountable and sensitive documents and
materials including cheques, LPOs, LSOs, employee confidential files; and
• Sign and issue notification letters and certificates to registered employers.
JOB REQUIREMENTS/SPECIFICATIONS:
• Bachelor’s Degree in any of the following disciplines: Social Sciences; Business
Administration; Law; Public Relations; Marketing or a related field from a recognized
institution;
• Master’s Degree in any of the following disciplines: Social Sciences; Business
Administration; Law; Public Relations; Marketing or a related field from a recognized
institution is an added advantage;
• Professional qualification in a related field from a recognized institution;
• At least seven (7) years’ work experienced, three (3) of which should be in a
supervisory position;
• Membership to a relevant and accredited professional body and in good standing.
COMPETENCIES:
The competencies required for Assistant Manager, Regional Manager and Senior
Principal Officer are as follows:
• Ability to formulate policies & strategies