Job Description
Job Summary
The role holder will be responsible for the effective processing of underwriting documents and verification of
client data and assessment of the proposed risks within the set standards.
Key Responsibilities
• Assess the proposed risk within set standards to accurately determine the risk the business is taking
• Policy generation and motor certificate issuance
• Preparation of policy documents
• Policy endorsements
• Policy reconciliation
• Policy renewal
• Policy debiting
• Policy cancellations
• Issuance of cover notes
• Issuance of quotations
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service by responding to client’s enquiries (walk-in clients, telephone,
and emails) and efficiently address their issues
• Assist clients in identifying our products (policies) that suit their needs in line with insurance principles.
• Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information
to the client
• Apply the credit control policy and ensure that debit/ credit notes raised, are raised in the correct month to
facilitate collection
• Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when
required
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing
Acts.
• Record customer complaints with the customer complaints champion in the department and offer solutions
where necessary.
Competencies
• Understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes and procedures
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks
• Relating and networking
• Analysing
• Working with people
• Applying expertise and technology
• Learning and researching
• Presenting and communicating information
• Adhering to principles and values
• Achieving personal work goals and objectives