Job Description
a) Job Specifications
Duties and responsibilities: -
i. Handling customer complaints;
ii. Updating and managing the Service's website and social media accounts;
iii. Keeping a data book of complaints and ensuring prompt responses in line with the Communication policy;
iv. Maintaining of customer and stakeholders' database;
v. Maintain photo/media database to ease retrieval;
vi. Coordinate taking photos during events and special visits;
vii. Ensure protocol and courtesy is observed;
viii. Monitoring responses from other departments.
b) Persons Specification
For appointment to this grade, a candidate must have: -
i. Four (4) years relevant work experience;
ii. Diploma in Journalism, Mass Communication, Public Relations or its equivalent from a recognized institution;
iii. Excellent Communication skills;
iv. Interpersonal skills;
v. Report writing skills;
vi. Proficiency in Computer Applications;
vii. Compliance with Chapter Six of the Constitution of Kenya.
c) Skills
i. Proficiency in computer applications;
ii. Communication skills;
iii. Interpersonal skills;
iv. Report writing skills;
v. Negotiation skills; and
vi. Problem solving skills.
d) Competencies
i. Ability to work under pressure;
ii. Ability to work independently and in a team;
iii. Ability to multi-task and prioritize work;
iv. Demonstrated ability to implement Quality Management Systems.