Job Description
Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
To support business growth, the Bank is looking for a talented and highly motivated individual to be part of our ICT team supporting Card systems and associated Channels.
Reporting to Manager Cards Systems in Card and E-Channels unit, the role holder will be responsible for the day-to-day Support and administrative management of the Card System and its eco-system. This includes Card suite issuing & acquiring modules, HSM administration, front-end ATM, POS, Card production, Sacco, Kenswitch, Visa & MasterCard Interfaces and also implementing projects relating to card products. In addition, he/she is expected to learn and provide support for all other systems within the unit.
The role
The successful jobholder will be expected to:
• Ensure that all the Card and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
• Handle queries from users and resolve them accordingly.
• Attend to system failure and resolve or coordinate the resolution of the problem.
• Ensure the well-being of the systems/ housing keeping.
• Escalate system issues to Head of Unit and further to software and hardware vendors.
• Follow up through JIRA, ensuring vendor keeps delivering on their part
• Provision of customer support enablement for the front-end staff
• Participate and carry out system implementation, rollouts and upgrades.
• Ensure that business systems are protected and secure including the implementation of the requisite business continuity procedures.
• Ensure uptime and efficiency of the business systems.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications: –
• Bachelor’s Degree in Computer Science, Engineering, or related field with a minimum of 2 years in a similar Cards system and Channels support position.
• Knowledge of card schemes (VISA, Mastercard) rules and regulations, transactions flows and message formats
• Strong knowledge of Debit /Credit card &POS operations including E-commerce environments.
• Working experience on Linux and Unix based environment with proficiency Linux scripting and associated tools
• A fair knowledge in EMV and 3D Secure transaction flows
• A through understanding of Hardware Security Module (HSM) encryption and decryption procedures
• Knowledge and experience on J2EE Web and Application Servers technologies such as WebLogic, JBoss and Oracle HTTP Server.
• Competence in API based technologies such as REST and SOAP APIs
• Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools
• Competence in Apache based technologies such as Tomcat, Apache HTTP Server
• Advanced knowledge in database- scripting using relational databases such as Oracle, MSSQL and MySQL
• Knowledge in Service Desk related technologies such as Jira among others
• ITIL foundation knowledge is an added advantage
• DevOps knowledge is an added advantage – supported containerized environment
• Knowledge in CI/CD technologies will be an added advantage