Job Description
6.CHIEF MANAGER, INFORMATION AND COMMUNICATION TECHNOLOGY, JOB
GROUP KNH 5, (1 POST) KNH MAIN HOSPITAL
Job Purpose
An officer at this level will be responsible to Director, Planning and Strategy in provision of
Information Communication and Technology (ICT) services in the Hospital.
Duties and Responsibilities
a. Provide leadership in the technological Strategy of the hospital to ensure
efficient and continuous service delivery to all stakeholders;
b. Lead, direct and oversee Information Technology and Infrastructure function and
ensure continuous operation and cost-efficiency in healthcare delivery;
c. Direct and lead the establishment and maintain company-wide information
Security management program to ensure that information assets are adequately
protected;
d. Advise management on the adoption and use of new & emerging technologies
and innovations for tele-medicine and internal processes;
e. Advise senior management on the adoption, implementation, use and
development of Information Communication and Technology Solutions for
enhanced service delivery and customer satisfaction;
f. Direct and lead Innovations and solutions development to facilitate eHealth;
g. Promote sound Information Technology governance and standards in the
Hospital;
h. Ensure Business Continuity and Disaster Recovery Strategies of the Hospital’s
Information Systems Assets;
i. Draft Board papers on Technology initiatives;
j. Supervise, mentor and coach staff in the ICT department;
k. Ensure implementation of Information Communication and Technology projects,
adherence to standards and procedures for Information Communication and
Technology systems development projects;
l. Provide guidelines and advise to Information Communication and Technology
project managers;
m. Periodic review of projects systems and procedures and recommending
improvements;
n. Initiate policy review and updating of existing regulations on computing
management including drawing of computer specifications for equipments and
services;
o. Ensure adherence enforcement of all regulations procedures and practices on
computing management in the Hospital;
p. Ensure Optimal performance of IT Infrastructure & Business Systems;
q. Establish and maintain a hospital-wide information security management
program to ensure that information assets are adequately protected;
r. Ensure adherence to service delivery charters by the department to both internal
and external customers/stakeholders;
s. Oversee implementation of hardware upgrades for all Information
Communication and Technology infrastructure & systems including servers,
network equipment, computers;
t. Translate customer and business needs into Information Communication and
Technology tools and solutions for enhanced customer experience and service
delivery;
u. Ensure innovative Information Communication and Technology solutions are
developed and implemented through in-house teams and/or external
providers/partners;
v. Guide and lead the analysis of customer, market and business needs and the
development of innovative and value add solutions to ensure business
performance;
w. Oversee the design, development, acquisition, implementation and maintenance
of KNH’s information systems, software applications and related infrastructure to
meet the Hospital’s mandate;
x. Collaborate and manage vendors of various solutions and ensuring SLAs are
adhere with;
y. Prepare, present, defend, manage and monitor the Department’s budgets and
procurement plans;
z. Review and recommend technical requirements for all ICT Solutions;
aa.Draft, present and monitor the Departmental Performance Management
Contract;
bb.Ensure compliance to Security policies, Standards and regulations, Managing
and monitoring IT related Risks;
cc. Conduct and Coordinate periodic performance appraisal of Staff in the
Department:
Qualification and Experience
a) Master in Information Technology, Computer Science, Electrical/ Telecommunications
Engineering, Information Systems, Business Management or related from a recognized
institution;
b) Bachelor in Information Systems, Information Technology, Computer Science,
Electrical/Telecommunication Engineering or related field from a recognized institution;
c) Professional Qualification in CISA or CISM, ITIL practitioner, PRINCE-2 or PMP, CGEIT
or COBIT-2019 or TOGAF;
d) Membership to relevant Professional Body – e.g. ISACA, CSK, ISC2;
e) Senior leadership development programme of not less than 4 Weeks from a recognized
Institution;
f) Experience of not less than eight (8) years with five (5) years of which should be in a
management position.