Job Description
IPOA/HR/07/2024: ASSISTANT DIRECTOR, COUNSELLING SERVICES, IPOA
GRADE 5 (1 POSITION) (CONSOLIDATED SALARY KSH.: 201,880 – 293,240)
Job Title Assistant Director, Counselling Services
Grade IPOA 5
Directorate Directorate of Complaints Management and
Counselling Services
Department Counselling Services
Location / Work Station Headquarters, Nairobi
Reporting Relationships
Reports to Senior Assistant Director, Counselling Services
Direct Reports Principal Counselling Officer
Indirect Reports Senior Counselling Officer
Job Purpose
Responsible for managing professional psychosocial support services to persons
affected by actions of police misconduct and staff members.
Key Responsibilities/ Duties / Tasks
I. Managerial / Supervisory Responsibilities
1. Coordinate development, implementation and/or review of policies,
strategies, guidelines, plans, standards, tools and procedures pertaining to
Counselling Services;
2. Coordinate the provision of psychosocial support to staff members in the
Authority;
3. Supervise provision of psychosocial, psychological and emotional support to
complainants and their families, following police action or inaction;
4. Manage individual, group, families and trauma counselling services or
Psychological First Aid (debriefing);
5. Coordinate group counsellor supervision to psychological counsellors;
6. Lead client referrals to specialists or other institutions where necessary;
7. Coordinate management of records in counselling department;
8. Lead in development of internal and external reports in counselling division;
9. Coordinate identification of risks and formulate measures to mitigate risks in the
department;
10.Guide utilization of financial and material resources allocated to the division;
11.Coach, mentor, supervise and facilitate capacity development activities in the
division;
12.Guide the development and monitor implementation of division annual work
plan and budgets; and
13.Coordinate development, review and implementation of quality assurance
standards in counselling services.
II. Operational Responsibilities / Tasks
1. Foster collaborative working relationships with other stakeholders and
departments for effective counselling services;
2. Communicate management decisions to staff in the division;
3. Develop and implement Individual annual work plan;
4. Develop periodic individual performance reports.
Job Dimensions:
I. Financial Responsibility
Coordinate preparation of Work Plans and the Budgets
II. Responsibility for Physical Assets
Responsible for Office equipment, furniture and records
III. Decision Making / Job Influence
1. Managerial decisions
2. Operational decisions
IV. Working Conditions
Predominantly in an office setting with occasional field travel.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
Master’s Degree in Counselling, Psychology or equivalent qualifications from a
recognized institution; and
Bachelor’s Degree in Counselling, Psychology or equivalent qualifications from a
recognized institution
Professional Qualifications / Membership to professional bodies
Membership to a counselling professional body recognized by the Counsellors
and Psychologists Board;
Valid practicing license issued by the Counsellors and Psychologists Board;
Management course lasting not less than four (4) weeks from a recognized
institution.
Previous relevant work experience required.
Served in the position of Principal Counselling Officer for a minimum period of
three (3) years at IPOA grade 6 or for a period of twelve (12) years in counselling
services in the Public or private sector.
Functional Skills, Behavioral Competencies/Attributes:
Functional Skills: Behavioral Competencies/Attributes:
1) Leadership skills
2) Negotiation skills
3) Planning Skills
4) Decision Making Skills
5) Interpersonal Skills
6) Communication Skills
7) Counselling skills
8) Dispute resolutions skills
9) Analytical Skills
10)Report writing skills
1) Transparency and accountability
2) Ethics and Integrity
3) Team player
4) Creativity and innovation
5) Resilience
Independence