Job Description
Overall Job Purpose
The Senior Relationship Manager – SME and Commercial will be responsible for leading the respective Region’s SME team to deliver Asset and Liabilities sales targets, as well as deliver the Region’s portfolio growth targets.
Principle Accountabilities
• Ensure growth of the branch asset & liability books and profitability by working with and directing the region SME sales teams on activations, portfolio management, strategy adoption, customer visits and sales activities in general
• Monitor and manage the non-performing loans
• Setting up the regional business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
• Ensure optimum team productivity and identify training needs of the team.
• Cross selling of HFC Bank’s products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relations by regular contact to ensure customer satisfaction business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To analyze loan applications by interviewing the customers
• To identify customers’ borrowing needs by interviewing so as to ensure selling of the right products.
Minimum Qualifications, Knowledge and Experience
• A Business related degree
• 5 years in Banking Industry
Key Competencies and Skills
• Selling skills
• Analytical skills
• Negotiation skills
• Supervisory skills
• IT Skills
• Report writing
• Communication skills
• Product knowledge